commonly asked questions

Can you fix my old family photograph?

You will have to show me what we’re working with. While we have had enormous success with most images, not all can be fixed for one reason or another. Without seeing it, I really can’t say. Consultations are free with no obligation. Let’s chat.

What are the most common types of damage you see in pictures?

Most everything you would expect. Rips, creases, scratches, fading, water stains, dust, lint and more.

How much does it cost?

The cost of an image restoration is dependant on the amount of work required to make it right. Most of the work we get is heavily damaged and requires a substantial amount of reconstruction. However, there are some that need very light adjustments and take very little time. The cost can exceed $75.00 + (depending on complexity of project). Don’t expect a quick turn-around, I take pride in my work and projects can take several weeks. Please don’t be mis-led by online services offering a 3 hour turnaround. In my world, that can’t be done correctly and efficiently returning the results that meet my standards.

That’s really expensive, How come?

This is not a one hour department store process. I use the most advanced software available and have trained hundreds and hundreds of hours to perfect my process. The equipment I run my software on is fast and designed to process large amounts of data through the restoration process. I have invested significantly in my craft and my prices reflect that investment. My clients understand this and are very pleased with the results and the return on their investment.

What if I’m not happy with the results?

I strive very hard to ensure a pleasing outcome on each project. If I can’t fix the issues presented, I don’t charge. Yes, even if I’ve already done several hours work. If I can’t deliver a final product to my satisfaction and high standards, I do not charge.

I have our old wedding photos I’m not happy with. No digital copies, just prints. Can you help?

Yes! Sometimes all these images need is a closer look at what you feel just isn’t right. We will then scan the photograph, and then get to work. Again, depending on the scope and complexity of the project, prices will vary. I continue to work on projects presented which are nothing more than a paper scan of a photo off a cheap printer. I love the challnege.

Do you offer printing?

Our printing is of professional quality. We have a number of different paper products we use depending on the project. Please see our page on printing for more detailed information.

I have questions not covered here!

Please drop us a detailed note and I will respond to you and offer clarity on any issues. You can reach me HERE